Shipping And Returns
We aim to dispatch all orders within 5 working days of being received. We dispatch orders on weekdays only.
Please make sure the shipping address is correct. To avoid delays in receiving your order we recommend having your item shipped to a daytime or work address.
If delivery has been attempted while you were out you should receive a card with detailed instructions of how to obtain your parcel from either Royal Mail or the courier. You will have a period from date of attempted delivery to rearrange delivery – after this date your items will automatically be returned to us. If the item is returned in this way we will contact you and will need to charge for re-posting the item to you.
If an item has not been received please check that a card hasn’t been left or that the item hasn’t been left in a safe place or with a neighbour.
All jelly baby keyrings and small frames are shipped using UK Royal Mail 2nd class. Due to size and weight larger pictures and commissions may be sent with a trusted courier.
We post to UK (the whole of England, Scotland, Wales and Northern Ireland, including mainland and all islands, and including Scottish Highlands)
Deliveries in the UK usually take 2 - 3 days to arrive from dispatch date.
In the unlikely event that your purchase is not to your satisfaction or the item is damaged please email or ring us to arrange a refund or exchange.
All returns must be made within 14 days of receipt of delivery. If the item is faulty, wrong or damaged upon delivery you will receive a refund of the return postage.
We recommend that you obtain proof of postage and additional insurance/tracked delivery where necessary as we cannot refund items which are lost or damaged in transit. If you simply wish to return your item for other reasons then please do so within 14 days of its arrival, it must be returned and received in saleable condition to receive a refund, the return postage will not be refunded in this instance.
We will process your refund or replacement as soon as possible after receiving the goods back to us.